Frequently Asked Questions
Everything you need to know about our luxury cashmere and services.
Where does N.Peal source its cashmere?
Our cashmere is ethically sourced from the high plateaus of Mongolia, ensuring the finest quality fibers that are then meticulously crafted into our signature garments.
How should I care for my cashmere garments?
To maintain the longevity of your knitwear, we recommend hand washing in cool water with a specialist cashmere detergent, or using a professional dry cleaning service.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Delivery times and rates vary by location and are calculated at the checkout stage.
What is your return policy?
We offer a 28-day return period for any unworn items in their original packaging. Please note that bespoke or personalized items are non-returnable.
How can I find the right size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more relaxed, classic fit.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to follow your parcel's journey.